FAQ

FAQ

Got a question? We've covered the most common ones below. If you can't find what you're looking for, drop us a message at info@peakxcapade.co.uk or WhatsApp us on 07822 013112.

Orders & Shipping
Yes. We offer free UK delivery on all orders over £100. Orders under £100 are subject to a standard shipping charge, which is calculated at checkout.
Standard delivery is typically 2–3 working days from dispatch. You'll receive a tracking link via email once your order has been shipped so you can follow it every step of the way.
Not at this time. We currently ship to UK addresses only. We may expand to international shipping in the future — sign up to our newsletter to be the first to know.
Once your order is dispatched, you'll receive an email with your tracking number and a link to follow your delivery. You can also track your order via your account on our website.
Returns & Refunds
We accept returns within 14 days of delivery on unopened, unused products in their original packaging. We're unable to accept returns on opened supplements for hygiene and safety reasons.
Unless your item is faulty or we made an error, return postage costs are the responsibility of the customer. We recommend using a tracked service to ensure your return arrives safely.
Once we receive and inspect your return, we'll process your refund within 3–5 working days. Refunds are issued to your original payment method. Your bank may take additional time to process it on their end.
Products
All products sold on Peakxcapade are intended for adults aged 18 and over. If you have any underlying health conditions, are pregnant, or are taking medication, please consult your GP before using any supplement.
No — we are a retailer, not a manufacturer. We stock a carefully selected range of trusted UK supplement brands including Combat Fuel, Vida Nutrition, Strom Sports, Per4m, Trained by JP, Wolf Supplements and more.
Start with your goal. Building muscle? Look at creatine and protein. Improving training performance? Check our pre-workout range. General health? Browse our health and bio-hacking collections. Still unsure — drop us a message and we'll point you in the right direction.
Payments & Discounts
We accept all major credit and debit cards including Visa, Mastercard and American Express, as well as Apple Pay, Google Pay and other express checkout options available at checkout.
Yes. We run an affiliate programme where you get a personal discount code to share with your audience and earn commission on every sale. If you're a content creator, influencer or fitness professional interested in partnering with us, get in touch here.
Yes — subscription ordering is on our roadmap. Sign up to our newsletter to be notified when it launches so you can lock in your supplements at a discounted rate.
My Account
No — you can checkout as a guest. However, creating an account lets you track orders, save your details and makes future checkouts much faster.
Head to the login page and click "Forgot password". Enter your email address and we'll send you a reset link straight away.

Still Have a Question?

We're a small team and we actually read our messages. Get in touch and we'll get back to you as soon as possible.